Physicians that have privileges at a Novant Healthcare facility can receive remote access to Novant's computer network. This will provide you with a secure way to get the patient information you need, when and where you need it - whether it is in your office, at home or on the road. Remote Access may help you improve the timeliness, effectiveness and efficiency of your patient care decisions and may enhance your practice's overall productivity.
IT Relationship Manager for the Thomasville Medical Center
Daryl Gaddy (336) 474-3470 or (336) 237-5112 (pager)
Gaining Remote Access
Begin your request for access by clicking the link: 
After you have submitted your request, print, sign and fax the remote access agreement to the number at the bottom of the form within 14 days. An electronic copy of the agreement will also be emailed to you at the email address you provided.
Once the signed document is received, within ten days you will receive a remote access welcome packet in one envelope and a security device (FOB) in another envelope. The welcome packet will provide further details on how to access Novant's information systems.
Clinical Toolbox Services You Will Gain with Remote Access:
Once you have been granted access, you can log-on to the Novant information system as an "authenticated" user. This will be an entry point for you to use the following clinical applications and tools:
Services Include | Availability | How to Get Access |
NetAccess (a.k.a. Invision) |
- Orders
- Lab Results
- Radiology Results
- Transcription Reports
- Pharmacy orders
- Patient demographics
- Patient insurance information
- Patient allergies
- Care provider information
- Ability to add/delete consults
| Any internal or external computer with internet access. - You must have administrator rights to your computer.
- You must be able to load Active X and run Java applets.
| Medical Staff Office (336) 476-2525 Credentialed providers are already set up to view patient data via Net Access. Password management is required. For assistance in logging in once you have your password, please contact the Novant IT Support Center at 1-866-9-NOVANT Contact the Medical Staff Office to verify if you currently have this entitlement. If not, the Medical Staff Office can request it for you. |
| Mercury MD |
- Lab Results
- Radiology Results
- Transcription Reports
- Pharmacy orders
- Patient census information
| For physicians that make hospital rounds, information is delivered to your Smartphone or handheld PDA (personal digital assistant). Data is updated via infrared synchronization, Wi-Fi updates, or remotely by internet sync if your Smartphone has IP access. | Medical Staff Office (336) 476-2525 Contact the Novant Handheld Device team at 1-866-9-NOVANT before purchasing a device to verify hardware requirements and network access to Mercury MD. |
| Stentor i-site |
- Radiology image viewing
- Image manipulation beyond the limits of film.
- Rapid delivery of images for faster decision making
- 24/7 access to all digitized images in the Novant PACS archive
| Any internal or external computer with internet access with these basic requirements: - Pentium IV processor (minimum Pentium 500 Mhz)
- 512 MB of Ram
- 1024 x 768 resolution monitor with 24-bit color
- Microsoft Windows 2000 or XP operating system
- Microsoft internet Explorer 5.5 Service Pack 2 or higher
- User admin rights /ability to load Active X and run Java applets
| Medical Staff Office (336) 476-2525 Obtain a user name and password from the Medical Staff Office. Then contact the Radiology Department for training at 336) 718-7654. For emergency issues call the 24/7 PACS support line (336) 718-5887 |
